Whilst eating my breakfast I decided to write this post and discussed it with my husband.
Its always very busy at Katsouris, but no matter how long the queue. it always surprises me how quickly we are served, not only that, but once we are being served, other staff members, come and check we are being served.
2 full English breakfasts with 2 sausages. 2 eggs, 3 bacon, beef mushroom, beans. 1/2 inch slice of Bury black pudding. 3 slices of toasted ciabatta and 2 coffees comes to the grand total of £10.45. Not just great value, but each item on that list is great quality. Its fantastic food.
Everything we have ever tried at Katsouris has been the same, from the stunning cakes and deserts, to sandwiches and items from the deli. Great quality and value throughout.
We take our traditional seats outside. yes outside in winter. They have gas heaters, and almost as soon as we are seated, staff come and turn the heater near our table on. Its always been warm enough, but this year we noticed an improvement in our surroundings , they have put in screens to protect you from the wind.
Our breakfast as always arrived quickly, and were perfectly cooked. However the manager apologised for how long we waited, as he felt it wasn't as quick as it should have been.
Every time we have been a member of staff always wanders by and asks if the food is OK. As soon as you finish your breakfasts, the plates are cleared so you can sit and enjoy your coffee.
Empty tables are cleaned almost instantaneously.
I always believe in giving praise where praise is due. I told the manager the breakfasts were even more outstanding than the last ones we had. (and that in my book was no mean feat)
I also believe that we should all point out less than adequate service, when it happens, as how are companies to improve if no one says, That's not good enough. However there just were no issues. From start to finish it was as always a lovely experience.
I don't know how much the staff are paid, or how they are treated. I have seen the manager remind staff who aren't busy to check this or that. So I know that they are expected to work, at delivering a perfect service. The staff always seem friendly and smiley when you talk to them, and when you don't they are quietly, unobtrusively and efficiently tidying up around you.
I noticed today that they had a sign saying they did outside catering, Now normally I would get refs for outside caterers before using them for an event. But if I get an event booking near Bury and they need great food and great value. I wouldn't hesitate in going to Katsouris.
Its definatly not an accident that everything is always excellent, you have to push to keep improving, like they have, and to keep service quality so good. I do not doubt that they run every aspect of the business to the same high standard, so Id recomend them without hesitation.
So why this blog.
I was thinking, that Katsouris represented what I believe a good business is about. Giving great service, great quality and always striving to improve and if that wasn't enough giving it at a great and more than fair price. It is one of the reasons why I started my business, to offer the same values to my customers, as Katsouris do to theirs.
So all you companies struggling out there, losing customers. Nip to bury market, have a breakfast, and if you watch carefully you'll recieve a free lesson on how to run a business and how to keep your customers happy.Ensuring, that people like me tell others about your fantastic. value, quality and service.
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